Answered

Unable to play "song title" - connection to Spotify was lost

  • 25 March 2020
  • 44 replies
  • 1035 views

Hi - any help on this issue? I’ve seen a number of similar questions with but not sure how to best troubleshoot.  I was in touch with Sonos support but haven’t heard back.  

Weirdly another phone on the same Sonos system, using a different Spotify account, is able to play without any problem.   

Diagnostics number is 1958733386.   

Thanks!

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Best answer by Anonymous 26 March 2020, 15:23

Does your Spotify account have problems outside of Sonos, or does this only happen within the Sonos?

At this point, you may benefit from giving our support line a call as we can perform more advanced troubleshooting in live time. We can also add one of our Spotify accounts to your system for testing purposes to see if that account also has trouble.  You can find our contact information here.

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44 replies

I am having the same problem!  I tried everything.  It is strange that I can stream YouTube to Sonos but not Spotify!

Back up and running - phew!

Same issue here too

Still no resolution here.

 

Spotify works on its own but Spotify to Sonos or Sonos to Spotify is still down. Reset apps, router, speakers, account etc with no luck. Fingers crossed someone is still working on this!

Try rebooting your router, then rebooting your speakers, and see if it resolves for you.

Mine isn't fixed

A fix has been implemented. https://status.sonos.com/
It’s working again for me.

As jgatie indicated: https://status.sonos.com/

I, too, am having this issue. “Unable to play… connection to Spotify was lost.” I just started having this issue 2 days ago. It’s never been a problem before. I uninstalled app, reset router, reset players, removed and then re-added Spotify, etc. Nothing is working. Audible, Sonos radio, and pandora all work, just not Spotify. How can I resolve this? It’s really annoying to not be able to play music I pay for on speakers that I paid for.

Exact Same issue here. Started yest 5/6

 

I suggest you read the post just above yours.

Exact Same issue here. Started yest 5/6

Same issue here.

https://status.sonos.com/

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Same issue here.

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Same issue here. Started last night...

Same issue here. Started last night around 7pm EST. Other streaming services seem to work fine. Spotify is the only thing affected. I noticed last night that Spotify would keep closing out when I clicked on it. Very frustrating. Hope it is resolved soon.

Issue just started today too with my Spotify premium account. Not working even after reading the account.

This is happening to me as well. 

Still experiencing the same issue as everyone else. It happened to me 2 years ago and stopped after a few weeks. I hope this can get resolved soon. But is Sonos really doing anything to fix it?

All of my Sonos devices suddenly began playing Spotify content as of 5 minutes ago (around 7:20pm PT)!

I randomly tried re-grouping my Sonos devices several times and they began playing Spotify one at a time until they all began playing. This did not work previously, so I assume some issue was just resolved on Sonos’ or Spotify’s end.

As I read this, I tried mine and it came back as well!….. for a moment. Now it’s broken again. Oh well, guess I’ll try again tomorrow. Nice to see that we’re seeing somewhat the same thing though. Makes me feel better that I’m not the cause… thanks for the post!

All of my Sonos devices suddenly began playing Spotify content as of 5 minutes ago (around 7:20pm PT)!

I randomly tried re-grouping my Sonos devices several times and they began playing Spotify one at a time until they all began playing. This did not work previously, so I assume some issue was just resolved on Sonos’ or Spotify’s end.

Same exact issue here. This happens every one in a while but it’s usually short lived. Tonight is not. Been troubleshooting for about an hour with no luck. Looks like I’m not the only one. 

Same problem here. 

Started without any change in router settings probably a couple of days ago. 

 

Also just noticed this thread as “Answered” by the moderators.  This is clearly false, admins please keep this topic opened as several users have not had satisfactory resolutions to this issue. 

Same here too

I am now joining this thread with the same issues repeated multiple times in this ticket.  
 
Tried all of the fixed repeated here (restarting router, removing and re-authorizing Spotify from Sonos controller) and no luck. 
 

 

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