Hi - any help on this issue? I’ve seen a number of similar questions with but not sure how to best troubleshoot. I was in touch with Sonos support but haven’t heard back.
Weirdly another phone on the same Sonos system, using a different Spotify account, is able to play without any problem.
Diagnostics number is 1958733386.
Best answer by Richard F.
Does your Spotify account have problems outside of Sonos, or does this only happen within the Sonos?
At this point, you may benefit from giving our support line a call as we can perform more advanced troubleshooting in live time. We can also add one of our Spotify accounts to your system for testing purposes to see if that account also has trouble. You can find our contact information here.