I have a Playbar which is connected and working. However, I am unable to connect to Sonos. I have performed all of the steps shown in trouble shooting, except for connecting the router to the Playbar by a cable. They are too far apart.
The system works fine except I can not access the app to listen to music, etc. Is this because Sonos no longer supports my device as of May 30?
Thank you for any suggestions.
Best answer by Sebastien D.
Greetings and welcome to the Community. I am sorry to hear about your issue and we certainly understand how important it is to make you are able to enjoy your Sonos system. To get a better understanding of your issue, would like to ask you a couple questions:
- Were there any recent changes to your network such as the network name or password?
- Also can you tell me what is the LED light doing?
Please try rebooting your router and all Sonos devices. Let us know how it goes.