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unable to connect to amazon music


recently my playlist started skipping over any song from amazon music, but would play all others on the playlist.  when i select a single song/album to play from amazon music it plays fine.  large playlist, so it would be a pain to replace all amazon songs on it with other services….   any help would be greatly appreciated, thx

the error im getting is “sonos unable to connect to amazon music”

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Best answer by sterling1067 11 April 2022, 02:31

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Have you tried reauthorising the Amazon Music Service in the Sonos App ‘Settings/Services & Voice’ to see if that fixes the issue?

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How large is the playlist? Amazon have some not-great size limits on those.

I did reauthorize the account, but it did not help….  The playlist is a mix of multiple services of 500+ songs.  
 

But it seems all is ok now.   I tried the same playlist this morning and everything is working as it used to.   Not sure what the issue was, but I’m glad it’s fixed.   Thanks for the help!

I reset my wifi multiple times, tried reauthorization, even disconnected my Amazon and am trying to add it again but I keep getting the "There was a problem authorizing your account...." This is happening a lot lately and usually if I reset the router, it connects again but today (of course it's a weekend and support is closed), it will not reconnect at all. I can't even add it now. 

 

WHAT IS GOING ON?!? ITS DEFINITELY NOT MY INTERNET CONNECTION AND HOW IS SUPPORT CLOSED ON THE WEEKENDS?!? 

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I am having same problem.  Intermittently I  cannot reauthorize or reinstall amazon music. I get intermittent Errors.

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One of my regrets in life was buying a Sonos system.  Headaches are perrennial.  I have been having constant intermittent problems connecting to amazon music.   FIX IT!!!!!!!

Now I am able to re-add the Amazon Music Service before the Android App and the
Computer App was not allowing...this was the error:

“ When I tried removing and re-adding my Amazon Music I am seeing this from both the Sonos Android App and from the Windows App:

There was a problem authorizing your account.
Please check you internet connection.
Select back and try to authorize your account again.

If the problem persist, please contact Sonos Customer Care.”

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We're having this problem lately, too.

I uninstalled the service from Sonos, then got the same message as aaron above. Next I clicked on "I don't have an account", just to see what would happen, and got this:

Does it shed any light for you techies?

Thanks, 

K

Sonos needs to fix this. +1 on literally everything that has been posted in this thread.

What is going on here?

Userlevel 3
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This appears to be an Amazon issue.  Take a look at this post and @Rhp’s comment in partiuclar:

 

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