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Im getting the same, I called up and they told me it was an issue with plusnet but plusnet said it was nothing to do with them, Im guessing its an outage with sonos
I have two Play 1's in different rooms, one was working fine but the other was getting the above message, but when I grouped them together both worked. I rebooted both Play 1's and my router, now both are showing the message! Very annoying
Thanks for the details guys. Can you both try to recreate this a few times and then submit a diagnostic from your Sonos system and reply back with your confirmation number?
The one you posted already had the player just recently rebooted, so all the logs were cleared out.
We're investigating this right now and would love more details.
Thanks. Can you test out any services you're having trouble with by playing music using their apps or website on your phone or computer? Make sure you're on your home network and not the cellular data.
I've tried from my iphone6 and my iPad and getting the message with both. Both are on my wifi (my iPad doesn't have cellular). Latest diagnostic is 6276955
Great. Were you testing out the services in Sonos using those controllers? We also want to see how Apple Music and SoundCloud are behaving if you use the native apps on your devices as opposed to through Sonos.
Igor, can you please unplug the power to your PLAY:1 and plug it back in after 15 seconds. When it's back up and showing on your system, go ahead and try playing again. If you get this trouble again can you send in another diagnostic and reply back here for me?
Same issue, Apple and Pandora worked this AM, not now. "the connection to Apple Music was lost." - reinstalled, removed service...etc, nothing. Internal music works, the Radio by Tuneln (comes with SONOS) works....submitted a diagnostics....waiting, internet is still up and fast, Apple Music and Pandora play from phones, computers...etc, only issue is via SONOS Diagnostic Number 6276674
Thanks, it looks like only the CONNECT:AMPs have been rebooted. The other players are still showing they've been up for 12+ days. You'll need to power down all of your Sonos devices, and it'd be easiest to just unplug them all and leave them unplugged. Then force close the Sonos app on every controller. Finally, power back up one of those CONNECT:AMPs and see if it'll play.
If that works, can you send a diagnostic and then feel free to plug the rest of your players back in?
We appreciate the extra steps. We believe we found the issue and resolved it, but there seems to be a bad certificate sticking around in your players getting passed back and forth. The reboot should hopefully flush it out.
Thanks Andy. Feel free to follow the steps suggested above to Aquatic: Quitting all of your Sonos controllers and then restarting all of your Sonos players.
If you're still having trouble can you submit a diagnostic from your Sonos system and reply back with your confirmation number?
IT WORKED, ALL IS WELL! Thanks Ryan, new to the forum (just signed up today), you rock. Never had this issue since it was all installed in Jan, but now I know.