As the title describes, we’re currently having an issue where the sound on our tv won’t turn off when using the beam sound bar. This has created an annoying echo when watching anything.
We can’t seem to turn the tv volume off at all. Bizarrely, when turning down the volume on the remote or on the tv itself, it will control the beam bar/turn it off completely, but sound still comes from the tv.
I’ve tried disconnecting the beam from our system and setting it up again, but it hasn’t done anything. The problem only started a couple of days ago.
Any advice would be appreciated - the beam is connected via hdmi-arc and the tv is a Sony.
Thanks in advance!