TV sound stopped working

  • 9 December 2016
  • 1 reply

I setup the playbar and sub today, everything was working perfectly. I unplugged the playbar to hang my tv on the wall, and when I plugged everything back in, the tv sound no longer works. I can still play music, the optical cable is still lit, and have tried repeatedly unplugging and resetting each component and even did a factory reset on the playbar and still don't have sound coming in from the tv. On my "about my Sonos system" it shows "audio in: silence". I sent my system diagnostics in and confirmation number is 6844861.

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1 reply

Userlevel 7
Badge +26
Hi Erathje13, sorry for the delay. Are you still having trouble with that PLAYBAR setup? If you are, can you send in a new diagnostic and let us know if there have been any changes or updates?