Answered

Trueplay tuning not saving

  • 8 August 2021
  • 1 reply
  • 35 views

For some reason the Trueplay tuning for one of my Sonos speaker groups disappeared (2 Play 5 and 1 Sub as a stereo speaker setup). The app prompts me to setup Trueplay for this room, but after successfully going through all the steps, the Trueplay tuning is not saved.

I’ve tried multiple times, as well as restarting all network equipment and Sonos speakers, but with the same result.

Is anyone experiencing any similar issues?

If anyone from Sonos sees this, here is the diagnostics number:

Your confirmation number is: 740462179

 

Pontus Sjöberg.

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Best answer by Ken_Griffiths 8 August 2021, 12:10

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1 reply

Perhaps see this recent thread for one possible way to resolve this issue: