I recently bought a Beam Gen 2. Setup went fine and came to run Trueplay. Halfway through the “Trueplay where you sit” part it comes up with an error message saying “Lost speaker” and that one of my speakers can’t be heard.
The crazy thing is that there’s no sub or surrounds connected, nor have I tried to connect any. So if it’s lost a speaker, I can only imagine it’s referring to one of the drivers in the Beam itself?
For sanity, I reset it a few times and tried again. Made sure it was running the latest firmware etc. Hardwired it to my router (not that it should matter). None made a difference.
The few things I noticed as rather suspect:
- The bit where it listens to the background noise just jumps to the next step when you hit Continue. It doesn’t listen for 5-10 seconds like it does with my other Sonos kit
- When I tried a 5.1 test file, the left channel was weirdly muffled. I suspect this is the real issue.
I ran a diagnostic, the number being 1552656763. Help appreciated! :-)
Best answer by James L.View original