Question

Trouble with one speaker - Play:5


Badge +4
Hi,

I have 3 zones.....
A: tv room with sub, soundbar, two Play:3
B: Office - with 2 old Play:5
C: Other room with 1 Play:1

In my office I have a Booster, router etc.....

3 meters away from my booster and 3 meters away from my router I have 2 old Play:5. The oldest of my Play:5 mess up my system. It makes the two paired speakers fall out. If I un pair them it still falls out. When the speaker is paid or not-pairs it can mess up the other speakers - even the surround system etc.
There is no pattern - it can play nicely for hours - days or sometimes even weeks - and then suddenly the speaker jams i for the other speakers on the network.

I have tried the setup at two friends houses with other Sonos Zones and after a while the problems begins again....

Ohhhh yes - we indeed have tried resetting all systems starting all over again and resetting ALL speakers again....

By now I have no expectations to solving this problem.... My question is: Can the speaker in any way be repaired? There is no longer warranty on the speaker but I'd like a stereo pair again at my office. I bought the second Play:5 speaker just as the new and updated - and more expensive - Play:5 was announced...... So I'd prefer a repair instead of two new expensive Play:5-speakers.....

4 replies

Userlevel 6
Badge +3
Hello and welcome to the Sonos community,

Lets check a few things first:

Is your Boost at least a meter from the router?
Do you have any cordless phones close to the speakers or Boost?
Are you sure all of your speakers are on SonosNet?

https://sonos.custhelp.com/app/answers/detail/a_id/2938/kw/surrounds%20set%20in%20full

Is your SonosNet and Wifi on different channels?

https://sonos.custhelp.com/app/answers/detail/a_id/1230/kw/Sonosnet%20channel

Next submit diagnostic code here. Post the number here and a Sonos rep will pull your report.
Userlevel 6
Badge +3
Sorry wrong link above

To check if on SonosNet
https://sonos.custhelp.com/app/answers/detail/a_id/3453/kw/wm:0
Badge +4
Yes - there are almost 2 meters between my router and my boost. We have tried using a bridge also and tried connecting it directly to the route with same results - on two completely different networks - that is why I suspect the speaker is kind of broken.
Badge +4
I'll send ind the diagnostic report in a few days.....:)

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