Trouble with Apple Music after getting a new phone

  • 28 November 2016
  • 3 replies

I recently got a new phone - iPhone 7 - and since then all of our devices have not been able to stream music from Apple Music. I can stream music directly from the Apple Music app - so far so good.

When I open the Sonos app I get a message saying I need to update Sonos and reregister Apple Music.

That's all good, except there is no updates available when I check for updates, just as the registrering of new services button is gone.

I have tried rebooting and reinstalling the app without luck.

Any ideas what to do now??

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3 replies

Userlevel 7
Badge +21
Sounds like you are on Beta. You may be able to remove yourself but others are having issues doing that (See Error 9 threads).

Otherwise you could re-register Apple Music on Sonos app on PC or Mac
I am on Beta.
I tried to re-register on a PC, but it comes up with a message saying I must do it in iOS or Android.
I will try removing myself from Beta.

Based on the many threads out there, it looks like you can't remove yourself from the beta, but need to call Sonos in order to achieve it.