This has been an ongoing problem for a while now. I have observed that I always have trouble connecting from Spotify on my computer (or my mobile app) to my Sonos system a short time after using my TV connected to the original Playbar (via optical TOS-Link cable) and configured with 2 Play 1 surround speakers. This is not just a problem connecting to the Playbar setup, but once this happens, I cannot connect to any of my other speakers throughout the house either. I have 2 other Play 1 in a stereo pair, 4 standalone Play 1, and a Move. Spotify fails to connect to any of them after turning off my TV and starting up Spotify. I typically attempt to connect to the Playbar/surround setup first, but once this fails, all other speakers just hang there in Spotify waiting to connect, and never succeeding. Everything is on the latest firmware (as of Jan 2022), but as I wrote earlier, this has been an ongoing problem (more or less ever since I have had the setup, which is going on 3 years now).
Trouble connecting from Spotify after using soundbar with TV
Have you submitted a diagnostic, and contacted Sonos support directly? You mention “as I wrote earlier” but since I don’t know where that was, I don’t know the history of your interaction, beyond this post.
While the community can often help in many situations, we are hampered by the fact that we don’t have access to the hard data of a diagnostic, which can sometimes point to a specific issue that isn’t as obvious from an anecdotal report. And since this is a community site, not a direct contact with Sonos support, sometimes information can get ‘lost in translation’ between the forum moderators, good people that they are, but few, and the actual Sonos support folk.
Ah, my misunderstanding, apologies.
It’s hard to tell, based on what you wrote, whether this is a network issue, or an actual software issue, or even if it’s something on Spotify’s side of the implementation. A diagnostic, and discussion directly with Sonos support would likely go a long way to identifying exactly where the issue is, and I would hope provide a useful solution.
This has been an ongoing problem for a while now. I have observed that I always have trouble connecting from Spotify on my computer (or my mobile app) to my Sonos system a short time after using my TV connected to the original Playbar (via optical TOS-Link cable) and configured with 2 Play 1 surround speakers. This is not just a problem connecting to the Playbar setup, but once this happens, I cannot connect to any of my other speakers throughout the house either. I have 2 other Play 1 in a stereo pair, 4 standalone Play 1, and a Move. Spotify fails to connect to any of them after turning off my TV and starting up Spotify. I typically attempt to connect to the Playbar/surround setup first, but once this fails, all other speakers just hang there in Spotify waiting to connect, and never succeeding. Everything is on the latest firmware (as of Jan 2022), but as I wrote earlier, this has been an ongoing problem (more or less ever since I have had the setup, which is going on 3 years now).
2yrs ago you also wrote this:
On both of the "Living Room" stereo paired speakers, the control buttons on the speakers are unresponsive. They just do not work. Neither the volume buttons, nor the pause/play/skip button. This is incredibly annoying as those are the most accessible ones. On all of the other speakers, the buttons work just fine and the sound is fine everywhere
Now here's the weird part. The Living Room pair was a WHITE set (with non-functioning buttons), and the Dining room was a BLACK set. I decided that I liked the BLACK ones in the Living Room, so I swapped them and renamed them using the app. NOW, it's the BLACK ones that the buttons stopped functioning on! IT ALWAYS APPEARS TO BE THE "Living Room" SET WHERE THE BUTTONS DON'T FUNCTION.
I assume the Playbar/surrounds are now in your ‘Living Room”.
This suggests to me that there are connection issues in your living room.
Is your Living Room far from the router? If so, do you have more success with Spotify if you first try connecting to a another speaker closer to your router, then attempt to group the Playbar? Also are any of your Sonos speakers wired to your router? If not, are you able to wire one temporarily to see if that improves your experience with Spotify?
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