Having a few issues with what seems like dropouts, and hoping someone might have an idea.
I have 3 Play Ones and a Boost. I can reliably play from TuneIn with no issues, but as soon as I stream from either iOS or macOS I get tracks skipping half way through which is getting tiring.
I do have google WiFi connected to a Sky router so I wonder if that is causing issues.
Because, the odd thing is, that during various tests that I did, I unplugged google WiFi from the sky router, and then, magic, no dropouts, but no internet either.
Exact network setup is:
I deleted all the WiFi credentials from Play Ones in case that was the issue.
I also have a Plex server running on my Mac which is connected to the Google WiFi, I have intermittent success accessing that through Sonos, but I think that might be more of an issue with my Plex setup than anything else.
Any thoughts or things I can try?
Best answer by Jeff S
Your BOOST is getting hit with some wireless interference making it hard to keep the audio streams going to your speakers. Please check to make sure your BOOST is not too close to your router or any other electronics which could be causing interference.
It may also help to change the wireless channel your Sonos system is using.
Please try these steps and send along a new diagnostic number if you're still having audio dropouts.