Afternoon all. Recent subscriber to Tidal and loving the increased sound quality, but having an issue with a zone muting itself for a few seconds randomly. Most of my speakers are grouped together: Kitchen, Dining Room, Living Room, Family Room, Office, etc. I’ve noticed that when playing Tidal, the “host” device (which is listed at the top of the group) will randomly go silent for 5-10 seconds. Other speakers in the group continue to play the music, and after a few seconds the “host” zone resumes playing. Most of my gear is Connect:Amps (1st Generation), I’m wondering if they don’t have enough horsepower to play the grouping or if something else is going on.
Has anyone else experienced this? It’s only happening with Tidal, Spotify and SiriusXM continue to be just fine in the same grouping.
Best answer by John G
We can see that about half of your Sonos equipment is wired to the network with the wifi card disabled. That means, only the Guest Bathroom and Master Bath unit(s) showing wired to the network are sending out Sonosnet to what looks like 6 other products. The report also shows indications that Ethernet wiring could be bad or going bad. Based on experience and some guessing, without more information, I am hoping a full network and Sonos equipment power re-boot off/on for 30 seconds will fresh Sonos using Sonosnet on refreshed network equipment.
Once you can do a proper power re-boot then please test the music playback for 30 minutes and try to reproduce the error/issue and then follow up here with the results and a new diagnostic report number. Your network appears to comprised of Enterprise grade equipment access points and switches that unless configured correctly can affect how we can perform/communicate on that network. Also, settings may or could have changed with any update on those items. Before we would have your installer come out to confirm network settings doing a full power re-boot would be the best course of action.