Three of four folders disappeared after being fine for years.

  • 18 December 2016
  • 1 reply

Three out of four of my folders have disappeared from Sonos. They have been fine for several years and their disappearance seems to coincide with the latest software update. The folders are visible from windows explorer so clearly still exist.

diagnostic No 6886397

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1 reply

Userlevel 7
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Hi, ladidalimey. There is currently significant interference on your BOOST which can cause an array of issues, none like what you describe though. I still think it would be best to move this 2-3 feet away from anything else electronic or wireless enabled. If there is nothing like that nearby, what is in the same room? Have you managed to add the folder back in, and how has this been functioning since? Thanks in advance for the additional information.