Question

The Sonos app is very unstable and keeps disconnecting since the latest IOS 10.2 update

  • 19 December 2016
  • 32 replies
  • 15495 views

Hi all,

Is it only happening to me or is the problem mentioned in the title thread also affecting other people?

Looking forward to you answers.

Thanks,

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

32 replies

Update it does connect but the I can’t connect to sonos message displayed. after about 30 to 60 seconds it connects most of the time

This is way tooo long any other solutions ??
I just turned of WiFi assist as well as it started working

Previously I would have to reboot router to get iPhone to recognize my Sonos devices
I turned off the Wi-Fi Assist and so far it's working, the first time I've gotten more than a 1/2 song. Thanks Jerome1
Connection problem solved after the iPhone iOS 10.2 update. Turn off Wi-Fi Assist on iPhone Settings > Cellular (Mobile Data) > Wi-Fi Assist - found at the bottom of the list. Thanks to Sonos support for this.
The blessing and difficulty of Sonos is that it expects and needs a strong wifi backbone. It's easy to look at symptoms that appear and blame them on many things that may or may not actually be part of the problem. Part of the update process that Sonos uses to update their software/firmware requires a reboot of the speaker for the new version to "take". This often leads to exposing an issue that always was there, but dormant, and not exercised until the system "caught" it with a reboot. It is unlikely that your issues stem from the iOS update, but it is indeed likely that they didn't expose themselves until that time.

And, having said that, there's always a possibility that it is because of that iOS update....but it's a slim bet. :)

Good luck!
Badge
Thank you. I will try the steps above and if I still have an issue I will post the diagnostic code.
Pantichilev,

You may have some wifi interference issues, or duplicate IP addresses. For wifi interference: Try changing the channel your wifi is on. If your router has an "auto channel" setting, make sure it is turned off, and instead select your own specific channel. If one of your Sonos devices is connected to the router with a ethernet cable, then go in to the Sonos app and change the channel that SonosNet is using. Also, check around the area near your router and speakers for any other devices that might be causing potential interference. Commonly referenced items are things like web cams, baby monitors, wifi printers, and DECT phones.

For potential duplicate IP address issues: Turn off/unplug all devices connected to your router, and your router as well. Then plug back in/boot up your router, giving it enough time to complete its boot up process, then move to each device and power it back up, allowing enough time for it to boot up fully before moving on to the next device. Many people suggest reserving IP addresses for the Sonos devices, since the update process does a reboot of each speaker and often exposes any issues you might have in your local Wifi network. Unfortunately, each router does this in a different fashion, so you would need to look at the manual for your router. You can find the current IP address assigned to each speaker in Settings > About my Sonos System, but unfortunately neither that place, or your router's webpage will tell you if you do have a duplicate IP address, as they only show what is assigned at the moment the task is run, and doesn't show historical data.

But, that being said, there's lots of other potential things that could be causing this. You'd get a lot further in your request for help if you were to submit a system diagnostic and post the number here, especially within 10 minutes of having the issue. That would give the Sonos folks a chance to look at the log files from you speakers, and perhaps spot an issue that might be causing the problem.
Badge
I have the same issue even though I'm using Samsung S7 with Android 7.0. All speakers (PlayBar, Sub and 2 Play5) paired together.
Somtimes when I try to use the app it says "Can not find Sonos system." I have to unpair the speakers, reboot them and then I can connect again. It happen second time within 2 months.
Rebooted everything and still have the issue.
That sounds even better. I'll look into that. Thanks ??
Userlevel 7
Badge +17
Or put 50,000 tracks into google play music for free:-
https://play.google.com/about/music/sonos/
Your music will then stream endlessly like a radio station, until you pause it on top of play unit. It will then continue to play when you return and press pause again. It will continue to play when you phone is off or out of the house. GPM also syncs with your iTunes library.
Thanks for your help CapnLes, that's fantastic. I'll look into it:-)
Isn't clear if your phone is an iPhone or not. On my iphone and ipad, Wireless Assist is off (Settings->Cellular Data) and both work fine WITH buttons enabled. On ipad with buttons disabled, the music would stop and would start automatically as soon as I clicked the home button to wake up. On the iphone, it seems I have to click Play again. Best to just set your screen delay as short as possible (30 seconds) and watch to see if that is when the music stops. For me it was super consistent once I started paying attention...before that it felt random! Be very deliberate as you test.
Userlevel 6
Badge +3
Yes, what your are talking about is a NAS there are many to pick from in all kinds of sizes and price. The great thing is you can back up all your devices to it as well and store movies too.

https://www.cdw.com/shop/products/WD-My-Cloud-EX4100-NAS-Server/3626197.aspx?cm_cat=GoogleBase&cm_ite=3626197&cm_pla=NA-NA-WES_DW&cm_ven=acquirgy&ef_id=VomHYAAAAC3SUwTb:20170425190311:s&gclid=CjwKEAjw5_vHBRCBtt2NqqCDjiESJABD5rCJNC2M7vn12vrZF1NJ6InV0cfteR2gQ932tbkyseeXXBoCoPzw_wcB&s_kwcid=AL!4223!3!192470025334!!!g!60699215464!

Try turning off "WiFi assist" on your phone that may help.
Thanks MoreDrum. Alas, I already have this in place and still have the same problem if playing music from my phone. The radio stations work but that doesn't help. Is there another way to set up the Sonos system without going through wifi from my phone? A hard drive directly wired in to the system? Has anyone else done this?
Had a similar problem with my iPad playing along...then stopping when it went to sleep. Plugging in didn't change anything. What DID help was to make a change in Settings->Sounds...in the section for Ringers and Alerts there is a toggle for Change with Buttons. For me, in both plugged in and battery usage, enabling Change with Buttons let the screen blank and the music continued. Likewise, in both plugged in and battery operation, with this option disabled, the iPad would timeout and stop playing. probably it has to stay partially awake to monitor for button presses, Hope this helps someone.

MoreDrums
Userlevel 6
Badge +3
try turning off WiFi assist on your phone.
Thanks for posting folks. I am new to Sonos but ever since having it and running it from my iPhone I have had continuous disconnection problems. As stated above, if I set it to radio it will run fine - although turning it off becomes a problem! I can only regain access to the Sonos system by doing a soft reset on my iPhone. If I'm playing music from my phone - it drops out after a few minutes, only resolvable by the soft reset. FYI - I have super powerful WIFI all over the house, so it's not that. Are you saying that if my phone doesn't lock, this won't happen? And can I stop it from locking by plugging it in? Currently my new shiny sound system is almost pointless as I can't play any of my own music.... Any info much appreciated. Cheers.
Am I understanding correctly that this problem occurs because of a disconnect between iOS and sonos? That is, when apple issues a new update, sonos hasn't caught up with them for the latest update?

Correct, this issue occurs on occasion when a new verison of iOS is released - was not an issue before iOS 10. The basic issue in this instance is how the Sonos app behaves once the phone locks e.g after 5 minutes. Due to the app not being optimized for iOS 10 it does not continue to allow playback of media to continue. I can confirm WIFI assit is not a factor.


That isn't correct. Once playback has been initiated the controller (iPhone) is irrelevant. Satisfy yourself of this reality by turning your iPone off or flushing down the toilet - Playback will continue as requested. (Unless the media is on the phone itself)


This is indeed correct. The issue resolved with the above workaround is afflicting only those who play media off their iDevices. This is quite a common scenario due to the well documented issue of the Sonos 65000 song limit. To clarify while playing songs (carefully curated playlists) or podcasts through the Sonos system via the app on an iDevice (iPhone or iPad) playback will cease once the auto-lock value is reached while the device is used when not connected to a power source
Userlevel 7
Badge +21
Am I understanding correctly that this problem occurs because of a disconnect between iOS and sonos? That is, when apple issues a new update, sonos hasn't caught up with them for the latest update?

Correct, this issue occurs on occasion when a new verison of iOS is released - was not an issue before iOS 10. The basic issue in this instance is how the Sonos app behaves once the phone locks e.g after 5 minutes. Due to the app not being optimized for iOS 10 it does not continue to allow playback of media to continue. I can confirm WIFI assit is not a factor.


That isn't correct. Once playback has been initiated the controller (iPhone) is irrelevant. Satisfy yourself of this reality by turning your iPone off or flushing down the toilet - Playback will continue as requested. (Unless the media is on the phone itself)
Am I understanding correctly that this problem occurs because of a disconnect between iOS and sonos? That is, when apple issues a new update, sonos hasn't caught up with them for the latest update?

Correct, this issue occurs on occasion when a new verison of iOS is released - was not an issue before iOS 10. The basic issue in this instance is how the Sonos app behaves once the phone locks e.g after 5 minutes. Due to the app not being optimized for iOS 10 it does not continue to allow playback of media to continue. I can confirm WIFI assit is not a factor.
Userlevel 7
Badge +21
Am I understanding correctly that this problem occurs because of a disconnect between iOS and sonos? That is, when apple issues a new update, sonos hasn't caught up with them for the latest update?

It seems that the Apple WiFi assist feature that disconnects from wifi and continues on mobile phone (cellular) when wifi signal is deemed to be weak means that the phone is disconnected from the wifi network thence disconnecting the phone from Sonos. The problem from our point of view is that if the phone connects to the mobile network Sonos stops working - there aren't many other scenarios where that behaviour is undesirable.
Am I understanding correctly that this problem occurs because of a disconnect between iOS and sonos? That is, when apple issues a new update, sonos hasn't caught up with them for the latest update?
Solution

Very annoying. It seems to be an issue where the app stops "talking" to the Sonos system shortly after the iDevice auto locks thus playback stops. Rebooting all devices does not work and it is not a wireless issue imho as my controller is hard wired.

To solve this - until Sonos update the app to remedy this issue - is to leave the Sonos app open and plug the phone into a charger. This leads to the app staying open and content continuing to play once the auto off kicks in on the iDevice.

Hope this helps,
Connection problem solved after the iPhone iOS 10.2 update. Turn off Wi-Fi Assist on iPhone Settings > Cellular (Mobile Data) > Wi-Fi Assist - found at the bottom of the list. Thanks to Sonos support for this.instant fix for me here using that, also stopped working immediately after updating my iPhone to iOS 10.2. Disabled wifi assist and the sonos app reconnected instantly 🙂
Userlevel 6
Badge +3
I use several updated iPhones with no problems at all. Try a reboot