For over a year I've been enjoying a three room set-up: two PLAY1 and a PLAYBAR, connected by BRIDGE and taking advantage of my extended wifi network. Never a hiccup.
Today is the day the music died.
Two of the rooms dropped off the network - even though the signal is strong for every other wifi device. The error message says I need to buy another thing, suddenly, in the middle of a song, despite the fact that the wifi extender was totally fine during the first half of the song.
What gives? :@
UPDATE: If I reboot the BRIDGE, all players appear in the Rooms, but they disconnect as soon as I try to play anything.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
It sounds like some speakers have flipped to the WiFi instead of talking to the BRIDGE. Go to About My Sonos System. Do some of the units show "WM:1"? If so you must have configured your router WiFi details into Sonos via Advanced Settings/Wireless Setup at some stage.
If that's the situation you'll need to get all the Sonos units back onto SonosNet. Temporarily turn off the extender and power the "WM:1" units off and on again. Check they now all show "WM:0" then go to Advanced Settings/Wireless Setup and remove (reset) the WiFi credentials there.
If that's the situation you'll need to get all the Sonos units back onto SonosNet. Temporarily turn off the extender and power the "WM:1" units off and on again. Check they now all show "WM:0" then go to Advanced Settings/Wireless Setup and remove (reset) the WiFi credentials there.
View real-time service status
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.