Question

System won't let me add speakers

  • 25 February 2018
  • 3 replies
  • 5887 views

I had two Play:One speakers that worked flawlessly. Bought two One speakers and another Play:One and now the three new speakers work great but I can't add the two old speakers to the system. If I plug one of the speakers into the router, it causes the whole system to quit working. Sent diagnostics: 62399552

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3 replies

Userlevel 7
Badge +19
Hi there, JLW. Thanks for posting and welcome to the Community. Could you tell us a little more about your local network? Specifically, I'd like to find out if you have any access points or wireless extenders on your network, and the make and model of your router. Depending on your network configuration, these other two Sonos devices could certainly be attempting to connect to another network device.

Additionally, since you are using a BRIDGE, I would recommend removing the wireless credentials from your Sonos system. This will ensure that Sonos devices will only talk to other Sonos devices rather than trying to connect through another device broadcasting the wireless network (extenders, etc.) Here are the steps on how to do just that:

Sonos app for iOS or Android: From the More menu, tap Settings > Advanced Settings > Wireless Setup. On the Wireless Setup screen, click the button that says "Reset". Then click "Done" on the next screen.
Sonos Controller App for Mac: Click Sonos > Preferences > Advanced > Wireless Setup. On the Wireless Setup screen, click the button that says "Reset". Then click "Done" on the next screen.
Sonos Controller App for PC: Click Manage > Settings > Advanced > Wireless Setup. On the Wireless Setup screen, click the button that says "Reset". Then click "Done" on the next screen.
Hi Keith. I have a Cisco Linksys E3000 router. I also have an Apple Airport Express in my system. The Bridge is connected to it with a Cat5e cable. My system shows WM: 0 for all currently connected devices... which I assumed meant they were connecting through the Sonos system rather than the router's wireless network. Let me know what else you would like to know or what you would like me to try. Thanks, Jason.
Userlevel 7
Badge +19
Thanks, Jason. It sounds like we may want to have a technician take a closer look at the network and how data is being routed. If plugging a Sonos player into the network causes the system to drop, you might have a double NAT which can cause some problems when integrating Sonos.

If you have a moment, please give our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get you sorted.