Answered

System resets and loses all music services

Hoogie
Badge +4

Hello,

On several occasions when carrying out normal tasks my Sonos system seems to reset, when this happens all my devices and music services are no longer in the app and need to be added again as if I am an all new user.

This has happened when:

  • I change my wifi connection - for example I have got a new router, so have a new wifi name and password
  • I have added a new device to the system - for example I added a second roam to my system recently and everything was reset.

It’s a huge inconvenience to have this happen,  what am I doing wrong?

Is there any way to avoid this happening?

Thanks

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Best answer by ratty 7 May 2022, 12:17

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2 replies

ratty

what am I doing wrong?

You’re somehow managing to set things up as a ‘new system’ each time. This is the wrong way to proceed.

To change the WiFi credentials see https://support.sonos.com/s/article/1061

To add a new device see https://support.sonos.com/s/article/1006

Hoogie
Badge +4

Thanks for the reply.

I didn’t think I had been selecting a new system, but will keep a close eye on that next time I add a device.

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