Surround inactive after app update JAN 2020

  • 24 January 2021
  • 1 reply
  • 32 views
T

Hi all

Since about a year prior to JAN 2020 I am using:

sonos beam 12.2.2

2x symfonusk satellites 12.2.2

Sony KD75XF7596

 

For some reason now the system is only now and then activating the surround speakers. 
it used to play everything even ”false” surround from old movies or youtube, recently i tried the tv settings (audio options on remite) which helped and activated but now it is no longer working with everything. Only when a new movie or source it is active

 

it is soo frustrating that my gear just gets disabled due to an app update..

 

anybody has any idea? 
 

best

Tom

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1 reply

Rowena B.
Userlevel 5
Badge +16

HI @Tomthetommie,  

Thank you for reaching out to the Sonos community and letting us know about your concern. To help you out why you’re having issues with your surround speakers, I'll be requesting from you in submitting a diagnostic report and include the confirmation number in your response to find out the cause. Please let us know if you have any further questions or concerns, we'll be glad to assist you.  

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