Surround audio cutting out

  • 24 February 2021
  • 4 replies

I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?

4 replies

Userlevel 6
Badge +17

Are any of your speakers wired to your router or network with an ethernet cable?

Nope they’re all wireless. The arc is about 2 feet from the router and the two surround One SL’s are probably 12 feet from the router. 

Userlevel 6
Badge +17

Have you tried unplugging both of your One SLs from power for about a minute or rebooting your router? Or disconnecting your One SLs as surrounds and re-connecting them? If possible, you could also try wiring your Arc to the router.

Note, when in use as surrounds, the Sonos Ones are connecting to a wireless signal from your Arc, and not the router.