Support gone cold

  • 22 November 2017
  • 0 replies

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I have a support case open because I have found that my rear surround speakers sometimes stop playing when my Living Room (bonded 5.1 group using a Connect:AMP for rears) is grouped with my new Sonos One speaker. A quick fix is to switch between FULL/AMBIENT in Surround settings. This does not occur when playing surround sound etc. I suspect it may be a bug.

Anyway, I have followed the troubleshooting steps provided by Sonos support (including changing how the Playbar/Amp are wired etc) and now they have completely ignored me for over a week. Normally they are very good so am quite disappointed!

Any ideas how to escalate a case?

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