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Suddenly no sound from Sonos Play 5

  • 16 August 2021
  • 2 replies
  • 962 views

Our Sonos Play 5 is suddenly silent.  It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out.  We’ve tried disconnecting the speaker and confirmed the volume settings.  Completely at a loss as to what to do.

 

Meanwhile, our Connect in another room is working just fine.

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Best answer by Corry P 19 August 2021, 11:20

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2 replies

Userlevel 7

Try unplugging the speaker from power for a couple of minutes and rebooting your router.

Userlevel 7
Badge +18

Hi @mmmmisha 

Welcome to the Sonos Community!

If ​​​@GuitarSuperstar’s suggestion didn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.