Submitted another diagnostic: 1348423602.
Best answer by Jeff S
Thanks for sending in the diagnostic report. There are some wireless communication errors showing up between your SUB and PLAYBAR. In this setup the PLAYBAR uses its 5 ghz antenna to communicate. It's possible that there is some interference on that band causing the SUB to have trouble staying connected. Are there any third party electronics near your SUB and PLAYBAR? Common sources of interference include cordless phones, wireless cameras and wireless baby monitors. Try moving any similar device away from your SUB and PLAYBAR and see if things improve.