Question

Sub worked for a week, now connects but no sound

  • 1 January 2020
  • 0 replies
  • 148 views

Hello,

We added a Sub to our Beam a little over a week ago, no issues, sound was great.

Yesterday morning, we noticed there is no longer any sound/bass coming from the sub.

I tried;

  • Removing/Adding the sub from the Beam
  • Pairing the sub with another speaker
  • Doing a reset of the sub (unplug, hold connect and plug in, hold until light changes)
  • Restarting the router
  • Setting static IPs for all sonos products
  • Re-Restarting the router
  • No luck...

On the multiple ocasions we attempted to add the sub again to the system, some of the time it wasn’t seen at all. When it is paired with the Beam, we can turn off the sub from the app and we notice all the bass gone from the Beam (should come out of the sub) but it doesn’t.

 

Any help would be appreciated, here is the diagnostics number : 677104697

 

Thank you!


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