Answered

Sub says it's connected to Playbar, but no sound is output

  • 11 July 2022
  • 2 replies
  • 399 views
B

Hello,

I’m having an issue when I try to add my Sub (wifi) to my Playbar (wired with wifi disabled). The iOS app chugs away for a while, then says, “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”

However, when I exit that screen, it shows the Sub paired to the Playbar – I can turn it on/off, manage its EQ, etc. However, when I play something through the Playbar, no sound comes out of the Sub.

I’ve submitted diagnostics 1420622505. Thanks!

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Best answer by bachya1208 11 July 2022, 01:55

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2 replies

B

Got it figured out. Even with the Playbar wired, it turns out it needed to have wifi enabled, as well, for the sub to work as expected.

106rallye
Userlevel 7
Badge +17

Indeed. Wifi off in this context for Sonos means “all wireless connections off”, including the wireless connection to the Sub.

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