Question

Sub looses connection to Playbar

  • 9 December 2016
  • 2 replies
  • 124 views

Hi,

We recently bought a Sonos Sub and set it up connected to our Sonos Playbar.
However, shortly after setup the Sub looses the connection to the Playbar.

We have a very stable and strong internet connection, so I don't believe the problem is related to unstable Wi-Fi. Further, it is never a problem finding the Sub on the network and re-connecting it.

On the Sonos network the Playbar is called 'Stue / Soundbar", and when I open my Sonos settings and go to 'Room settings' ('Rumindstillinger' in Danish), it says "Stue / Soundbar (+Sub)", whenever the sub is connected to the Playbar. But after disconnecting it instead displays "Stue / Soundbar (+?)". I have attached a picture of this.

Can anyone explain me why this happens and what I can do to solve it?

Thank you very much in advance.
Best regards
Jesper Kjær
Esbjerg, Denmark

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2 replies

Userlevel 7
Badge +20
Hi Jesper,

Can you send in a diagnostic report from your system? If you reply with the confirmation number I can take a look for you.
Hi Jeff,

Thank you for your reply.
I have already been in email contact with Danish Sonos Support, and we are working on the issue.

Have a nice day.