Question

Sub cutting out

  • 30 December 2017
  • 1 reply
  • 171 views

I have a sub set up with a playbar. Whether I play a movie (from TV or Apple TV) or music (Spotify app or Sonos app), the sub occasionally cuts out. it comes back in 30-60sec. Happens several time an hour. I submitted diagnosis #8296111.

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1 reply

Userlevel 7
Badge +20
Hi, lesterwlam. Welcome to the community. Your devices are periodically losing connection with your home network due to WiFi congestion. Are you using any wireless extenders or multiple networks? Can you try temporarily disabling these and testing again? You may wish to do a channel evaluation to find the best operating channel for your router, also. Please let us know how this goes for you.