Question

sub cuts out and back in randomly

  • 8 December 2019
  • 1 reply
  • 93 views

Sub in living room cuts out randomly, playbar continues to work fine, then sub comes back on. Happens for audio streaming, haven't noticed it dropping out during tv use (connected via optical).

Set up is one play1 connected to ethernet and everything else over sonos net

 

Diagnostics ticket 1537361202

 

Sub in question is the living room one, not the shed one.

 

Any advice greatly appreciated.


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1 reply

Userlevel 7
Badge +20

HI there,

 

Thanks for sending in the report. I see that there are some communication errors between your Playbar and Sub. This likely corresponds to the audio cutting out. The Sonos home theater speakers use 5 ghz signals to communicate. Take a look around and in between your Playbar and Sub for any third party wireless devices which could be causing interference. Devices such as cordless phone bases, wireless printers, wireless cameras, and the like can potentially interfere with the signal.