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Answered

Storytel error with long books

  • 25 March 2018
  • 6 replies
  • 153 views
P
When playing a long book, suddenly Sonos is playing from an earlier part of the book while the time is correct.

Example: time stamp is 25hours into the book. But Sonos playing from the first hour of the book.

When playing the book in storytel it is ok.

For me it’s happened with book over 25 hours.

Edit: I know there is another post about this, but that post is marked answered without any solution or answer.
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Best answer by Keith N 6 April 2018, 22:01

Thanks for following up, Pengt. The diagnostic shows some improvement with the interference. At this point, it may be best to give our support technicians a call to troubleshoot this in real time. They will be able to get a look at what is happening in real time and can get this sorted.

Thanks for your patience so far.
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6 replies

Edward R
Userlevel 7
Badge +20
Hi, Pengt. We can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause for you. Many thanks in advance.
P
Hi.

Tried again with the book. Still playing from earlier in the book.

The book: Magician – Raymond E. Feist

Sent a diagnostic report: 1182416976
Edward R
Userlevel 7
Badge +20
Thanks for the diagnostic. There is a high level of interference across the system. Could you please try changing the Sonosnet channel and report back with further diagnostics, after having conducted further testing? Many thanks.
P
Changed sonosnet-Channel. Same thing happens when playing the book.

Doesn’t seem like a connectivity issue. More like a glitch/bug between Sonos and Storytel. Playing from wrong place, but showing the correct time.

New diagnostic: 388155851
P
Any updates on this issue?
Keith N
Userlevel 7
Badge +19
Thanks for following up, Pengt. The diagnostic shows some improvement with the interference. At this point, it may be best to give our support technicians a call to troubleshoot this in real time. They will be able to get a look at what is happening in real time and can get this sorted.

Thanks for your patience so far.
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