Our client is still suffering with track stopping or skipping when he plays them from his iPhone. We reported this issue a few months back and were told they are working on a fix. We have removed any other components that had AirPlay, we know the wireless coverage is good and the network stable (ubiquiti switches & APs). Two updates later as he is still experiencing the same issue.
The annoying thing is that not only is the client holding on to our last payment until it is resolved, I get sent a string of texts every time he uses it and it fails.
We have submitted another diagnostic report on 14/12/18 #1126726218. Is there anything we can do to the network that would improve the situation? Like tie his phone to a static address or activate / deactivate any of the services on the network? We would really like to put this to bed before the end of the year if possible.