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Static Sound From Play5

  • 9 September 2019
  • 1 reply
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Hello. From time to we can hear a very distinct static-like sound coming from our Sonos speakers when no music or other audio is being played. Currently the sound is coming from a Play5, and it is audible from at least 5 feet away. When I adjust the volume slider in the Sonos controller, this causes the sound to vary, but not the volume/loudness of the sound. This is not the very low volume "hiss" one typically can hear from a HiFi system when it it not playing if you put your ear to the speaker. I submitted a diagnostic with confirmation number 304255988 just now, while the sound has been ongoing. Thank you.
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Best answer by Jeff S 10 September 2019, 20:33

Hi PaulJW,

Due to the nature of this issue it would be best to have our phone team take a look. Please give us a call, our number can be found here.
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Hi PaulJW,

Due to the nature of this issue it would be best to have our phone team take a look. Please give us a call, our number can be found here.

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