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Spotify streaming from Sonos, jumps, skips tracks.

  • 3 February 2017
  • 78 replies
  • 13161 views

Had Sonos with spotify for years - no problems (same setup as now and same internet distributer and same modem+router). The last few weeks I have had a ton of problems with skipping tracks mid-song and jumping over tracks. I have a 100/50 mb connection and a Netgear R7000 Nighthawk router and perfect wifi everywhere in the house. I use a sonos connect that distribute the signal to my two sonos 3 speakers and when connected also my sonos 1. Moreover i have connected my NAD amplifier and my B&W speakers in the living room as a last sonos unit. I had read endless threads on the "skip/jump" subject the last few weeks and tried, what I believe is almost every possible solution presented in the forums (I even made my broadband distributer reset everything a reconfigure the modem the supply)... but still I have that problem. The only thing that is "new" is a chromecast 2 I bought, but I have double checked that "guest mode" is disable, as I understand this might cause problems. I have sent a diagnostics report (7066739) and I am SO DONE with this now. I have bought hifi for thousand of euros and i almost solely use spotify to listens to music (rarely old vinyls) and now it doesn't work anymore and I am exhausted... I hope you can help me out. Best regards from Uffe in Denmark.
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Best answer by Ryan S 3 October 2017, 23:57

Hi everyone, lots of activity, sorry we've been a bit quiet.



We've taken a look at some of the diagnostics you've reported and there's a pretty wide spread of issues that are showing up. Most cases are due to some network latency or wireless noise causing dropouts. We'd be happy to investigate closer with you all, especially if you're still having trouble.



I'd recommend you submit a diagnostic from your Sonos system the next time this happens, then give us a call on our support line and give the number to the technician so that they can investigate live with you.



Since this thread is so broad, it's turning into a bit of a holding ground for any problem playing music for Spotify, and we want to make sure that everyone can get unique attention, as most likely your particular problem is unique. In the case that there's a known issue you're running into, the support line over the phone will be able to help get you flagged for anything you might need.



I'm going to close this thread to new replies. We'll talk to you soon if you're still having trouble, and again, my apologies for the silence.
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78 replies

Same issue? Is there a fix yet? Diagnostics #7899852
Same issue. 7908340
Userlevel 7
Badge +26
Hi everyone, lots of activity, sorry we've been a bit quiet.

We've taken a look at some of the diagnostics you've reported and there's a pretty wide spread of issues that are showing up. Most cases are due to some network latency or wireless noise causing dropouts. We'd be happy to investigate closer with you all, especially if you're still having trouble.

I'd recommend you submit a diagnostic from your Sonos system the next time this happens, then give us a call on our support line and give the number to the technician so that they can investigate live with you.

Since this thread is so broad, it's turning into a bit of a holding ground for any problem playing music for Spotify, and we want to make sure that everyone can get unique attention, as most likely your particular problem is unique. In the case that there's a known issue you're running into, the support line over the phone will be able to help get you flagged for anything you might need.

I'm going to close this thread to new replies. We'll talk to you soon if you're still having trouble, and again, my apologies for the silence.