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Spotify skips to next song or stops playing, other sources work just fine meanwhile



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@gruntso There are still wireless communication errors showing up. Also the data is not getting to your speakers fast enough. Your Sonos system is on a busy wireless channel, channel 1 looks best in your area. Try that, then go through our troubleshooting guide which covers many common troubleshooting tips. If you're still having issues it would be a good idea to continue troubleshooting live with our phone team. Please give us a call, our number is found here.
I am having the same problem. I just bought my Sonos Beam, I am wired to the router and our internet connection is pretty fast 150Mbs. Spotify keeps skipping or dropping. Here is my diagnostics number: 554724061
Hi, I'm also having the same issue. Keeps skipping song or pausing. 370688406
Thanks
Userlevel 7
Badge +20
I am having the same problem. I just bought my Sonos Beam, I am wired to the router and our internet connection is pretty fast 150Mbs. Spotify keeps skipping or dropping. Here is my diagnostics number: 554724061

Hi there,

Your speaker is having a hard time authenticating with Spotify. Please try removing Spotify from your Sonos system, add it back, then test again. It may also help to reboot your router and speakers. Doing so refreshes your network's information and may help.

If the above steps don't help, our phone team can help troubleshoot live. You can find our phone number here.
Userlevel 7
Badge +20
Hi, I'm also having the same issue. Keeps skipping song or pausing. 370688406
Thanks


Hi there,

It looks like there are some connection errors between your speakers and Spotify. These may be related to DNS lookups timing out. Please reboot your router, then also reboot your Sonos speakers to refresh your network's information. If the issue persists, please give us a call.

Hi, I'm also having the same issue. Keeps skipping song or pausing. 370688406
Thanks
Hi there,

It looks like there are some connection errors between your speakers and Spotify. These may be related to DNS lookups timing out. Please reboot your router, then also reboot your Sonos speakers to refresh your network's information. If the issue persists, please give us a call.

Hi Jeff, thanks for your reply.
I switch off the router and sonos speakers by the mains every night and they come back on around 3pm every day. So I don't think rebooting will help as they are switched off daily.
I will give a call on Monday when the lines are back open

Hi Jeff, thanks for your reply.
I switch off the router and sonos speakers by the mains every night and they come back on around 3pm every day. So I don't think rebooting will help as they are switched off daily.
I will give a call on Monday when the lines are back open


If you are doing this every night, if you haven't already you will want to reserve permanent IP addresses for your Sonos devices (at the very least). Most residential routers do not keep track of their assigned IP addresses across a reboot, which can lead to duplicate IP addresses causing sporadic connection problems. In your router setup there will be a way to reserve the same IP for each device, thus assuring it will never hand out a duplicate.

Hi Jeff, thanks for your reply.
I switch off the router and sonos speakers by the mains every night and they come back on around 3pm every day. So I don't think rebooting will help as they are switched off daily.
I will give a call on Monday when the lines are back open
If you are doing this every night, if you haven't already you will want to reserve permanent IP addresses for your Sonos devices (at the very least). Most residential routers do not keep track of their assigned IP addresses across a reboot, which can lead to duplicate IP addresses causing sporadic connection problems. In your router setup there will be a way to reserve the same IP for each device, thus assuring it will never hand out a duplicate.


I have no idea how to do that 😂



I have no idea how to do that 😂


Tell us the make/model of your router and we can give you some help.



I have no idea how to do that 😂
Tell us the make/model of your router and we can give you some help.

Thanks, its a virgin router. Think it might be a hub 3.0 vmdg505
I found the following on reserving IP addresses on the Virgin Hub 3.0 (edited to put in Sonos device):

The easiest way is to use DHCP reservation on the router.

Navigate to 192.168.0.1 in your web browser and log in.
  • If you are using a Hub 3 go to Advanced->DHCP.
  • Scroll down
  • Select a Sonos device from your list of connected devices.
  • Scroll down and you'll see the Add reserved rule Box is now populated with the Sonos device's MAC and IP address.
  • Click Add rule
You may be kicked out of the Hub interface at this point - but if you go back in and check you'll see the printer has now been added to the list of reserved devices.

Do this for each of your Sonos devices. Note if your router is not listing Sonos devices specifically, you can find the MAC address of each device by going to Settings > About My Sono System. All but the last 2 digits of the serial number is the MAC address. Use this MAC address to find out which devices on the router are Sonos.

See also this video:

I keep having this issue aswell. Have restarted modem/router and sonos speakers, logged out of all spotify accounts and back in but this doesnt stop it. Diagnostics 1749806298
I found the following on reserving IP addresses on the Virgin Hub 3.0 (edited to put in Sonos device):

The easiest way is to use DHCP reservation on the router.

Navigate to 192.168.0.1 in your web browser and log in.
  • If you are using a Hub 3 go to Advanced->DHCP.
  • Scroll down
  • Select a Sonos device from your list of connected devices.
  • Scroll down and you'll see the Add reserved rule Box is now populated with the Sonos device's MAC and IP address.
  • Click Add rule
You may be kicked out of the Hub interface at this point - but if you go back in and check you'll see the printer has now been added to the list of reserved devices.

Do this for each of your Sonos devices. Note if your router is not listing Sonos devices specifically, you can find the MAC address of each device by going to Settings > About My Sono System. All but the last 2 digits of the serial number is the MAC address. Use this MAC address to find out which devices on the router are Sonos.

See also this video:


Thank you so much for your help. Will love this a go!

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