For a while, I have received this message whenever playing SPOTIFY… “Unable to play ‘X SONG’ - network connection speed insufficient to maintain playback buffer.”
I do not receive the message when using other streaming services on Sonos. It does not matter if I’m using the Sonos or the Spotify app, it always happens.
I have been on the phone a few times with Sonos and been unable to find a solution. I believe at one point they asked me to plug my speaker directly into the router...then I lost my phone connection with Sonos support and have not had a chance to call them back (I hate they don’t have weekend hours).
So, I completed the experiment on my own. I have a Play:5 (Gen 1) in my living room, and my Spectrum modem and router live in the utility room in my basement. I took the Play:5 to the basement, connected it directly to the modem, had to reset the Play:5, then had to connect the Play:5 to the router’s wifi network (as opposed to the Eero network I use with all my other devices), and finally got the Play:5 up and running. The Spotify buffer problem occurred almost immediately.
So, I submitted two diagnosis reports: 1706778632 and 1558610590,
Since the problem happened again, here in the basement, I’m assuming that plaster, metal, etc between floors, and the wifi interference that this could cause, are not the problem.
We also have a Playbar in the basement, in the “mancave” next to the utility room. We almost never use Spotify on the Playbar, but I am currently trying to replicate the issue here for good measure. So far, the buffer issue has not happened on the Playbar.
Can someone from Sonos check out those diagnosis reports and weigh in please?
((Side question...should I consider getting a Sonos Boost? If I understand correctly, it creates it’s own wifi network for Sonos devices, eliminating interference issues from other wireless devices?))