Spotify no longer working after adding Play:1


After adding a Play:1 and upgrading Spotify will no longer work.
Selecting Spotify under music show connection error. I have tried removing and adding the spotify account again, however it either fails on adding the account (tells me there is no connection) or adds the account and everything it's empty.
This issue started when I added a Play:1 I got for christmas, everything else plays fine.

Have sent in a diag with the following number: 3336346

2 replies

Userlevel 2
Hello,

Please perform the following steps:

1: Close your Sonos Controller application, and unplug all Sonos components from power as well as your Internet Router
2: Only power-up the Router and wait, until Internet Connectivity has been restored
3: Only plug to power the Sonos component which is wired to the router via network-cable, and wait until the Status LED has stopped flashing white and started glowing white
4: Now please plug to power the rest of your Sonos system. They should appear one by one in the Sonos Controller.

Now please try once more to add Spotify.

Kind regards,

Bjorn L.
It worked 🙂 Thanks.

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings