Question

Spotify music service not visible, spotify connect does not work

  • 23 May 2017
  • 1 reply
  • 317 views

I have a strange issue:

I live in the Netherlands, have a 2x Play3 + Bridge.
Spotify was added since day 1 as music service and later on also Spotify connect was possible.
All worked perfect.

But since 2 weeks I have strange issue:

- The Spotify Music Service is gone in player. It suddenly disappeared.
- The Spotify Connect function does not work anymore. I can see the play3 and bridge in my list of Spotify connect devices, but when I select them. Nothing happens, it returns to "This Iphone / This Mac"

Rebooting sonos devices does not help.
Sending diagnostic info: 7424269

Can some one help me please!

Regards,

Richard

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1 reply

hi rb2, thanks for the diagnostic and welcome to the Community.

Looks like a minor change to your router settings might be in order. I'll send you a direct message with the steps.