Spotify is dropping connection

  • 5 November 2021
  • 3 replies
  • 34 views

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We have problems with a Sonos port constantly dropping connection, happens several times a week, support diagnostic ID is 368309721.

 

Network seems stable, ping is working etc. 


3 replies

Userlevel 7
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Please check this article: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

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Hello i have static IP assigned on everything on that VLAN.

Only one Sonos port is connected, no other Sonos product. Connected via cable, Wi-Fi is turned off on that unit as well.

Userlevel 7
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Hello i have static IP assigned on everything on that VLAN.

Only one Sonos port is connected, no other Sonos product. Connected via cable, Wi-Fi is turned off on that unit as well.

Probably best to wait for Sonos to investigate your diagnostic in that case.

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