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Spotify connect dropouts

  • 31 March 2019
  • 1 reply
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I’m getting fairly regular dropouts when using Spotify connect from iPhone XS. The same isn’t happening when going through the Sonos app (I think). Songs are stopping part way through and then it skips to the next song.

My diagnostic is: 1108105158

Cheers!
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Best answer by Edward R 4 April 2019, 13:57

Hi, Tootall. Thanks for the diagnostics. They showed a lot of WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any further occurrence of this issue or changes in your setup, please submit a further diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
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Hi, Tootall. Thanks for the diagnostics. They showed a lot of WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any further occurrence of this issue or changes in your setup, please submit a further diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.