Question

Spotify App is showing sonos as unavailable

  • 9 December 2016
  • 5 replies
  • 961 views

Hi,

Just Upgrades my System and registered with Sonos. I do see the Sonos speakers within the Spotify app but they are greyed out and described as "can curtently not ne used"

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5 replies

It seems like the system is linked, but the app cannot find the speakers. It may be duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
My router has an inbuilt functionality to assign the same ip to one Mac address. Therefore I'd tend to think that this aint the reason. But ill try anyway
Btw the speakers show up in the App under their correct names. They are just greyed out
Ok, installed the Spotify App on my iPad and Sonos works there, but still Not on my phone?
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Ok, installed the Spotify App on my iPad and Sonos works there, but still Not on my phone?

Hi Chris80,

Please try rebooting your phone. It may also help to uninstall the Sonos app and reinstall it. If those steps don't work, submit a diagnostic report and reply with the confirmation number.