I am an AV installer. At a client’s house which is all S1 and which consists of five Connect Amps and one Playbar. The fifth Connect Amp was just added to the previously existing four. In order to get the system set up I had to reset all five units and the Playbar. I then set it up using S1 and was able to get Tune-In Radio to play on all units as well as the turntable. As a result of resetting everything, I had to add back in Spotify and Pandora for the client, which I did successfully. The problem is when Spotify or Pandora are selected I cannot play music. For Spotify, no matter what I select I get an error message “cannot add music to queue” and for Pandora I get a connection error message. Prior to resetting the system and adding the fifth Connect Amp there was a Bridge installed. As part of the work to add the fifth amp I ran a data cable to the location where the five amps are located and connected it directly to one of the amps and eliminated the Bridge. Since all units were reset, making this essentially a new installation, I assume eliminating the Bridge did not introduce a problem. One other note: currently there is an additional data cable jumping from the amp that I connected directly to the network and the next amp in line. It should also be noted there is a Nighthawk Mesh Network system (3 units) in use in this house. Last, when I set up the first amp (after resetting everything) Sonos requested me to set up a temporary Wifi network, which I did, using the client’s email address and password already in use for the existing Wifi network. When I moved to the second and third amps, both requested the connection to the temporary Wifi network but neither asked for a password. Again, all the Sonos units are working, but are unable to connect successfully to any of the music services other than Tune-In Radio.
Best answer by James L.View original