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Spotify always skips when first starting up


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Since switching from Google Play to Spotify, every time I begin playing music on Spotify, the music cuts out, skips, and speaker groups fade in and out. This usually resolves itself in the first minute of playing the first song - but I never (that I can remember) had the issue with Google Play.  I also had some issues with speakers cutting out periodically, which I seem to have largely fixed by hardwiring my Sonos Sub to my wireless router. 

Any ideas on how to fix the Spotify skipping? It makes me not want to play music.

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Best answer by Airgetlam 2 April 2020, 21:53

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@Jean C. I mounted a little shelf high in the corner above my computer with my wired Play One, and things have been working a lot better. I’ll keep you posted if any issues return. Thanks for your guidance.

Well, my initial thought was Wi-Fi interference, but you killed that for me when you said you wired the speaker to the router. Thanks.  ;)

So, I’ve got two suggestions, one that might help, and one that points to ‘real’ help.

its possible that you’ve got an issue with duplicate IP addresses, although I’m at somewhat of a loss as to figure out how this manifests only at the beginning of a stream. But the ‘fix’ isn’t invasive, and a good practice anyway, so try unplugging your Sonos device(s) from power, then reboot your router. When the router comes back up, plug back in your Sonos devices. This forces them to both get new IP addresses from your router, as well as any upstream DNS changes there might be.

However, my confidence level is low for that fix, so I would recommend that you submit a system diagnostic within 10 minutes of reproducing this cutout issue, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

Oh, one more thing. If you can, try wiring another speaker rather than the SUB. The SUB is a ‘slave’ speaker, meaning it’s bonded to another device,  and probably isn’t the best way to get your internet signal to the rest of your Sonos devices. 

Userlevel 7
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Yea sounds like the Sonos app is having a bit of connection trouble.

You mentioned having plugged router into the Sub …. when you did that did you go into the sonos app under settings...system….network.   Make sure your Sonosnet signal is at least 4 channels different then your routers channel.

Probably best thing to do since you seem to have been having some network issues all along - is go into settings...help …. submit a diagnostic.

Post the diagnostic number here for a sonos rep to look at or call sonos on phone with the diagnostic number.  They can then best address your underlying network issues.

 

You could temporarily move a speaker, for testing purposes, but I completely get not having one conveniently placed ;). I went with a BOOST in my home, for exactly that reason. 

Mesh networks are ‘bad’ for Sonos, due to the way many of them work, and wiring one to a satellite would certainly be a potential issue. In a SonosNet ‘wired’ environment, you should always be wired to the ‘root’ device, and not a satellite….as I suspect you found out. 

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Hi @Jean C. . the speakers came back online after enabling wifi. However, some do cut out from time to time. For example, I’ve lost the speaker in the garage a couple of times in the last hour where it would cut out for a few seconds and then come back. Latest diagnostic is here: 1185619373

I did two diagnostics one after another because I forgot to get the number - so this is the second one. Hopefully, diagnostics show data past the prior diagnostic.

Userlevel 7
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Your using the Play:1 as the bridge device hooked to router.   That doesn’t mean you always have to be using it - it will transmit with the other devices even when its not in use.   it’s not going to be a part of your stereo pair so don’t worry with the part on which of 2 should be wired.

 

 

Userlevel 5
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Hello @JasonAndrew,

It’s very important that you keep WiFi enabled on all of your Sonos products, even the ones that are plugged into Ethernet. 

That WiFi interface allows the speakers to communicate with each other and allows for the one that’s wired to broadcast to your system. 

Please wire any speakers that you have disabled the WiFi on and re-enable it and then plug everything back in.

Unfortunately the diagnostic report that you submitted just prior came back as “corrupted” so I am unable to offer guidance on the playback issue that was occurring just prior. 

Once you have your system back up please update us with a new report so I can continue to assist you.   

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Hello @Jean C. I plugged my system to my living room speaker instead of the sub, and I’ve been playing for about 10 minutes. I changed tracks a few times, and out of the 6 or 7 changes, it only skipped once. I also ungrouped and only played on Living room as you requested, so that could also be a factor in the reduction of skps. I submitted a diagnostic. Here’s the number: 670478160

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Thanks for the insight @Jean C. I thought that the disable wifi setting was to tell the speaker to get the internet signal from the ethernet cable vs. my wifi. So, to clarify, I don’t have to do anything to tell Sonos to get the signal from the ethernet cable? If I have an ethernet cable plugged into any speaker, the system will automatically default to that signal and then use the Sonos mesh network to talk to the other speakers vs. my personal wifi network?

Userlevel 5
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Hello @JasonAndrew,

Thank you for reaching back out with the updated diagnostic report. 

It looks like you actually have one of your Dining Room speakers plugged in rather than your Living Room speaker. 

In which case you you would want to test playback on Dining Room alone and then add Living Room to it.

Having the room that’s wired also be the “group coordinator” or the room that leads the playback can positively effect the playback quality.

I still don’t like the idea of Spotify skipping at all here though so I’d like to further recommend that you wire the designated “left” speaker of either the dining room or the living room into the router and then lead playback with that room. The left speaker of a L/R stereo pair tends to be in charge of directly playback for the “room” so it’s best to have that one be the wired contact for your Sonos system rather than the “Right” channel. 

If the skipping issue resolves or improves noticeably in this wired configuration, you may want to invest in a Sonos Boost to take over that job from one of your speakers as @Airgetlam  suggests.    

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@Jean C. I unplugged all of my speakers, then began plugging them back in starting with Living room 2, and then Living Room, and then Dining Room, and then Garage, and then Master Bedroom. They all came back, but after about 40 minutes the speakers are cutting out again - very frequently. 

Here is diagnostic: 586842959

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Glad to hear it, @JasonAndrew!

Happy listening to you. 

Userlevel 5
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Hello @JasonAndrew,

Yes, your Sonos player will automatically detect the Ethernet connection and, as you very accurately describe, communicate via mesh to your other Sonos products. 

Essentially, your Sonos is running a shadow-mesh in your network that will allow it to bypass other potential sources of interference. 

 

Userlevel 5
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Hello @JasonAndrew,

How far away is the Garage Play:3 from the Sonos One wired to the primary mesh node? 

How far away is the Garage Play:3 next closest Sonos speaker in your system? 

Can you test this with the Ethernet cable detached on the Dining Room Play 1? 

I’d like to see if streamlining the network connection changes anything in the routing on your system.

I hadn’t previously been taking “Garage” into account but it may have a harder time if it’s further away from the rest of your players.  

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Are you using Spotify app or Sonos app?  What happens if you use the opposite?

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Hi @Jean C. You were so helpful in my last situation, that hopefully you can help with this new situation: https://en.community.sonos.com/ask-a-question-228987/speakers-not-connecting-right-away-6843599

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@Chris I’m using the Sonos app. I just tried the Spotify App and it plays without skipping - on the 3 channels I started. I haven’t been using the Spotify app with Sonos, so I don’t have a lot of data - but it seems to work with no skipping.  

@Airgetlam Thanks for the tips - I was  hoping the SUB would be fine to use, as it’s the speaker closest to my router. Getting an ethernet cable to another speaker will be difficult. I use Orbi, and I could hook a speaker up to the satellite, but when I tried that, I was still having issues.
 

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Thanks @Jean C. I got the speaker and plugged it in - so far so good. I left the other speaker in the kitchen plugged in too via the Orbi satellite router. I figure having two speakers plugged in to ethernet would be good, if that will cause conflicts, let me know.

I did consider the Boost, but it’s $99, and the speaker is $125, so why not get the same functionality as boost but also get extra sound? I didn’t realize that you can only have two speakers (or 2 + a sub) in a room, so now I have two living room rooms that I have to group together. I’d prefer to have the three in one room, but that’s fine.

Thanks for the help. I’ll let you know if it continues to solve the problem.

 

Userlevel 5
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Hello @JasonAndrew,

Thanks for the update and fresh diagnostic reports.

I’m sorry for the delay in responding, it’s been a bit crazy.

All players grouped to “Living Room 2” with that as the only wired unit looks like the ideal configuration here. 

Everything there looks beautiful until I see this massive latency spike in the network that I assume corresponds with your audio issues. 

Can you provide more detail or even a picture of where your Sonos One is situated?

What is is sitting on or near? are there any Cordless phones, radio devices, humidifiers/dehumidifiers or anything within a few feet of this player that might suddenly kick on and cause issues?  

 

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Sonos Support - I submitted a diagnostic report - confirmation number 1810239721

I would love to get insight into whether my system configuration needs to change to have more reliable playback.

Thanks!

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Perfect - they will be able to check that channel # questions from the diagnostic.

Userlevel 5
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Hello @JasonAndrew,

I’m glad that the situation is improving for you. I don’t usually like to recommend keeping players wired to satellites unless absolutely necessary but it shouldn’t really hurt anything. 

If you find that you are having issues, the first thing I would then do is to un-wire the speaker wired to the secondary node to see if it resolves any issues.

The “Room Name” designation within the Sonos app is completely arbitrary. When you have multiple un-bonded speakers in the same physical location it’s generally a good idea to give them each a different name within Sonos so that you know which is which. You could name one of them “Living Room and the other set “Lounge” or even “George” if you wanted to. 

Keeping the room names from overlapping gets really important if you decide to add voice control to the system. Voice services aren’t very good at telling the difference between “Living Room 1” and “Living Room 2”     

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Hi Jean. 

That’s odd that diagnostics would say I’ve got the Dining Room speakers plugged in, because I do have it plugged into the Living Room (right) speaker. Does it work if I plug the Dining room speaker into the Orbi Satellite Router or do I need to plug into the main router?  Also, I assume I can just change which is the right or left speaker in Sonos vs. physically moving the speaker. I’m not using it for Surround Sound, so it really doesn’t matter to me which is left or right.   As for paying for a Sonos Boost, I’d really prefer not to. Already, I’m going to have to replace my Play 5 because Sonos is making it obsolete if I want to remain on up-to-date software. 

Userlevel 5
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Hello @JasonAndrew,

You could absolutely plug a single, non-stereo speaker or Sonos product into your network.

If your router is in a location where you do not want or need a speaker, we make the Sonos Boost to do that job instead.   

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I had the speaker sitting on top of a subwoofer by my TV and audio gear. I then moved it to a shelf above (see photo), but the problems kept happening. The speaker groups were cutting out so frequency that I resorted to replugging in my Dining Room speaker int the satellite Orbi and it’s been a lot more stable since then. So maybe the speakers randomly cutting out has to do with interference from the signal being broadcast from the Play One in my Living Room.  I can try putting the Play one up higher. See in the second photo the placement of all the living room speakers. 

 

Here’s a diagnostic with both the living room 2 Play One plugged into direction to the main router and the Dining room Play1 plugged into the satellite Orbi: 88806296. It’s been pretty stable.