Answered

Spotify always skips when first starting up


Badge

Since switching from Google Play to Spotify, every time I begin playing music on Spotify, the music cuts out, skips, and speaker groups fade in and out. This usually resolves itself in the first minute of playing the first song - but I never (that I can remember) had the issue with Google Play.  I also had some issues with speakers cutting out periodically, which I seem to have largely fixed by hardwiring my Sonos Sub to my wireless router. 

Any ideas on how to fix the Spotify skipping? It makes me not want to play music.

icon

Best answer by Airgetlam 2 April 2020, 21:53

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

34 replies

Userlevel 7
Badge +22

Are you using Spotify app or Sonos app?  What happens if you use the opposite?

Well, my initial thought was Wi-Fi interference, but you killed that for me when you said you wired the speaker to the router. Thanks.  ;)

So, I’ve got two suggestions, one that might help, and one that points to ‘real’ help.

its possible that you’ve got an issue with duplicate IP addresses, although I’m at somewhat of a loss as to figure out how this manifests only at the beginning of a stream. But the ‘fix’ isn’t invasive, and a good practice anyway, so try unplugging your Sonos device(s) from power, then reboot your router. When the router comes back up, plug back in your Sonos devices. This forces them to both get new IP addresses from your router, as well as any upstream DNS changes there might be.

However, my confidence level is low for that fix, so I would recommend that you submit a system diagnostic within 10 minutes of reproducing this cutout issue, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

Oh, one more thing. If you can, try wiring another speaker rather than the SUB. The SUB is a ‘slave’ speaker, meaning it’s bonded to another device,  and probably isn’t the best way to get your internet signal to the rest of your Sonos devices. 

Badge

@Chris I’m using the Sonos app. I just tried the Spotify App and it plays without skipping - on the 3 channels I started. I haven’t been using the Spotify app with Sonos, so I don’t have a lot of data - but it seems to work with no skipping.  

@Airgetlam Thanks for the tips - I was  hoping the SUB would be fine to use, as it’s the speaker closest to my router. Getting an ethernet cable to another speaker will be difficult. I use Orbi, and I could hook a speaker up to the satellite, but when I tried that, I was still having issues.
 

Userlevel 7
Badge +22

Yea sounds like the Sonos app is having a bit of connection trouble.

You mentioned having plugged router into the Sub …. when you did that did you go into the sonos app under settings...system….network.   Make sure your Sonosnet signal is at least 4 channels different then your routers channel.

Probably best thing to do since you seem to have been having some network issues all along - is go into settings...help …. submit a diagnostic.

Post the diagnostic number here for a sonos rep to look at or call sonos on phone with the diagnostic number.  They can then best address your underlying network issues.

 

You could temporarily move a speaker, for testing purposes, but I completely get not having one conveniently placed ;). I went with a BOOST in my home, for exactly that reason. 

Mesh networks are ‘bad’ for Sonos, due to the way many of them work, and wiring one to a satellite would certainly be a potential issue. In a SonosNet ‘wired’ environment, you should always be wired to the ‘root’ device, and not a satellite….as I suspect you found out. 

Badge

Sonos Support - I submitted a diagnostic report - confirmation number 1810239721

I would love to get insight into whether my system configuration needs to change to have more reliable playback.

Thanks!

Userlevel 7
Badge +22

Perfect - they will be able to check that channel # questions from the diagnostic.

Userlevel 5
Badge +16

Hello @JasonAndrew,

welcome to the Sonos Community and thank you for reaching out with your playback issue. 

I know that you said that there are no conveniently located speakers that can be wired into your router but I have found that Sonos Subs are terrible at being the first wired device.

For the sake of testing, can you wire anything other than the Sonos Sub into your Netgear Orbi?

This doesn’t need to be a permanent position but if you could wire the Left Living Room Play: 3 into the primary Orbi router instead and then test playback on Spotify.

If you usually play music with all of yoru speakers “grouped” together, please test playback on the Living Room  alone for a while before adding Dining Room back in.

After at least 5 minutes of testing, please submit a follow up diagnostic report from your system so that I can see how well your system is playing.

Please include the confirmation number in your reply so that we can look it over for you.

Badge

Hello @Jean C. I plugged my system to my living room speaker instead of the sub, and I’ve been playing for about 10 minutes. I changed tracks a few times, and out of the 6 or 7 changes, it only skipped once. I also ungrouped and only played on Living room as you requested, so that could also be a factor in the reduction of skps. I submitted a diagnostic. Here’s the number: 670478160

Userlevel 5
Badge +16

Hello @JasonAndrew,

Thank you for reaching back out with the updated diagnostic report. 

It looks like you actually have one of your Dining Room speakers plugged in rather than your Living Room speaker. 

In which case you you would want to test playback on Dining Room alone and then add Living Room to it.

Having the room that’s wired also be the “group coordinator” or the room that leads the playback can positively effect the playback quality.

I still don’t like the idea of Spotify skipping at all here though so I’d like to further recommend that you wire the designated “left” speaker of either the dining room or the living room into the router and then lead playback with that room. The left speaker of a L/R stereo pair tends to be in charge of directly playback for the “room” so it’s best to have that one be the wired contact for your Sonos system rather than the “Right” channel. 

If the skipping issue resolves or improves noticeably in this wired configuration, you may want to invest in a Sonos Boost to take over that job from one of your speakers as @Airgetlam  suggests.    

Badge

Hi Jean. 

That’s odd that diagnostics would say I’ve got the Dining Room speakers plugged in, because I do have it plugged into the Living Room (right) speaker. Does it work if I plug the Dining room speaker into the Orbi Satellite Router or do I need to plug into the main router?  Also, I assume I can just change which is the right or left speaker in Sonos vs. physically moving the speaker. I’m not using it for Surround Sound, so it really doesn’t matter to me which is left or right.   As for paying for a Sonos Boost, I’d really prefer not to. Already, I’m going to have to replace my Play 5 because Sonos is making it obsolete if I want to remain on up-to-date software. 

Userlevel 5
Badge +16

Hello @JasonAndrew

You can test the veracity of this claim by playing music only to the “Dining Room” and seeing which speakers actually start playing. 

You can of course physically rearrange the speakers themselves or you can edit their “room names” in the settings menu of your Sonos app. 

Settings > System > “Dining Room”> Name > select form list or enter custom name.

The L/R stereo channel designation can be changed within the Sonos app by un-pairing then recreating the stereo pair.

Wiring to a satellite mesh node is not recommended in most cases as it introduces another opportunity for data loss. I’m hoping that we can iron out the playback wrinkles after getting so good test data from the wired configuration. Sometimes making sure that the “group coordinator” is the room with the strongest network connection can do enough resolve the issue.     

Badge

Hello Jean. 

As for the Dining Room vs. Living Room, I’ve had this set up for many years, and I know the Play 1s in the dining room are labeled Dining Room in Sonos. I’ve only played DIning Room before 100s of times, so I’m confident of that fact. I’m not sure why the diagnostics would show that I was hard wired into dining room in the last set up. 

 

I did just connect the ethernet to the Sattelite Orb to Dining room. I was working with this set up for a while, but has now begun to skip again periodically. Here is diagnostic number on this set up. 301938794.

Also, can you explain “Group coordinator”? What does that mean? If I’m grouping Living Room and Dining Room - how would I tell Sonos to have it make Dining room the group coordinator?  

It sounds like you are saying I need to run a hard line from my main router - but does it really matter whether it goes to my Living Room Play 3s or my Dining Room play 1s?  Living Room Play 3s would be a lot easier logistically.

 

Thanks!

Userlevel 5
Badge +16

Hello @JasonAndrew

Thank you for the additional information and the fresh diagnostic report. 

Running a line directly from your Primary Orbi router to your Sonos speakers would be ideal and the Play:3s will work just as well as the Play: 1s in this capacity. As mentioned about, it’s best for the wired unit to be the left channel of the stereo pair rather than the right. 

When you are using your Sonos system with the rooms grouped together the room that starts the music playback is the “Group Coordinator” 

For example: 

If you un-group all of your rooms in the Sonos app and start playback to your “Living Room” zone and then touch the group button on the rooms list and add “Dining Room” to the playback group, “Living Room” would become the “group coordinator” for this playback grouping. 

Having the room with the strongest network connection start playback for the other speakers may help keep playback stable.

You may also want to reboot your Sonos players by unplugging them all briefly from power, this also tends to clear up some playback issues. Make sure that  you do not forget about the one in the garage.   

 

    

Badge

Thanks for clarifying everything @Jean C.  Instead of running a 20-foot wire to my Play 3 across space where the cord can be seen, another idea I had is to get a Play 1 that I would plug into my main router. If I put that speaker into my Living Room group with my two Play 3s,  (not in a stereo pair), and then I always added it first in the group, do you think that would work? Or do I need to plug into a stereo pair?

Userlevel 7
Badge +22

Your using the Play:1 as the bridge device hooked to router.   That doesn’t mean you always have to be using it - it will transmit with the other devices even when its not in use.   it’s not going to be a part of your stereo pair so don’t worry with the part on which of 2 should be wired.

 

 

Userlevel 5
Badge +16

Hello @JasonAndrew,

You could absolutely plug a single, non-stereo speaker or Sonos product into your network.

If your router is in a location where you do not want or need a speaker, we make the Sonos Boost to do that job instead.   

Badge

Thanks @Jean C. I got the speaker and plugged it in - so far so good. I left the other speaker in the kitchen plugged in too via the Orbi satellite router. I figure having two speakers plugged in to ethernet would be good, if that will cause conflicts, let me know.

I did consider the Boost, but it’s $99, and the speaker is $125, so why not get the same functionality as boost but also get extra sound? I didn’t realize that you can only have two speakers (or 2 + a sub) in a room, so now I have two living room rooms that I have to group together. I’d prefer to have the three in one room, but that’s fine.

Thanks for the help. I’ll let you know if it continues to solve the problem.

 

Userlevel 5
Badge +16

Hello @JasonAndrew,

I’m glad that the situation is improving for you. I don’t usually like to recommend keeping players wired to satellites unless absolutely necessary but it shouldn’t really hurt anything. 

If you find that you are having issues, the first thing I would then do is to un-wire the speaker wired to the secondary node to see if it resolves any issues.

The “Room Name” designation within the Sonos app is completely arbitrary. When you have multiple un-bonded speakers in the same physical location it’s generally a good idea to give them each a different name within Sonos so that you know which is which. You could name one of them “Living Room and the other set “Lounge” or even “George” if you wanted to. 

Keeping the room names from overlapping gets really important if you decide to add voice control to the system. Voice services aren’t very good at telling the difference between “Living Room 1” and “Living Room 2”     

Badge

@Jean C. Sadly, it’s acting up again. It’s not skipping songs, but the speakers are going in and out. For example, i have Living 2 and Living Room 1 grouped, and it will play for awhile, and then the Living Room 1 Play 3s will go out, and then will all go out except for the subwoofer, and then they will all come back for a minute, and then randomly go off again. I tried unplugging all of them, including unplugged the ethernet from the dining room, and then powering them all back on starting with Living Room 2 which has the ethernet. Here’s a diagnostic: 55461845

Badge

@Jean C. Okay - so I noticed that my new Sonos one has wifi enabled even though it was plugged in via ethernet. So I disabled wifi, but when I did the rest of my speakers disappeared. I thought the Sonos One would create a mesh network for the rest of the speakers. I tried “Find a missing Product” on my Play 3, and it wanted to set it up as a brand new speaker. So, now the new Play 3 shows up but as “not confiigured” and all the rest of my speakers are still missing. Here’s the new diagnostic since I disabled the wifi: 765291383

Userlevel 5
Badge +16

Hello @JasonAndrew,

It’s very important that you keep WiFi enabled on all of your Sonos products, even the ones that are plugged into Ethernet. 

That WiFi interface allows the speakers to communicate with each other and allows for the one that’s wired to broadcast to your system. 

Please wire any speakers that you have disabled the WiFi on and re-enable it and then plug everything back in.

Unfortunately the diagnostic report that you submitted just prior came back as “corrupted” so I am unable to offer guidance on the playback issue that was occurring just prior. 

Once you have your system back up please update us with a new report so I can continue to assist you.   

Badge

Thanks for the insight @Jean C. I thought that the disable wifi setting was to tell the speaker to get the internet signal from the ethernet cable vs. my wifi. So, to clarify, I don’t have to do anything to tell Sonos to get the signal from the ethernet cable? If I have an ethernet cable plugged into any speaker, the system will automatically default to that signal and then use the Sonos mesh network to talk to the other speakers vs. my personal wifi network?

Userlevel 5
Badge +16

Hello @JasonAndrew,

Yes, your Sonos player will automatically detect the Ethernet connection and, as you very accurately describe, communicate via mesh to your other Sonos products. 

Essentially, your Sonos is running a shadow-mesh in your network that will allow it to bypass other potential sources of interference. 

 

Badge

Hi @Jean C. . the speakers came back online after enabling wifi. However, some do cut out from time to time. For example, I’ve lost the speaker in the garage a couple of times in the last hour where it would cut out for a few seconds and then come back. Latest diagnostic is here: 1185619373

I did two diagnostics one after another because I forgot to get the number - so this is the second one. Hopefully, diagnostics show data past the prior diagnostic.