Question

speakers turning off intermittently

  • 28 December 2020
  • 1 reply
  • 140 views

I'm having issues with my Sonos system since connecting to a new Wi-Fi network. A lot of the time, the app won't load any of the rooms/speakers and I have to turn Wi-Fi off and on again, close down the app, etc and sometimes this will work, sometimes it won't. 
 

I'm now trying to stream a song via spotify through a play 5, play 1 and a sub. I get half way into the song and each speaker turns off and on intermittently. I'll have the sub only playing base for a few seconds, then maybe the play1 and maybe the play5. Very rarely them all together. Please help me fix my system as I've invested a few thousand pounds now in my system. 
 

update- this only seems to occur when using spotify. Tunein doesn't seem to have any issue 


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1 reply

Did you follow Sonos’ guide for new wifi?

Also try a system refresh: Power off all Sonos devices, restart router and wait until it has fully restarted, then power on Sonos one at a time.