Hi there. Im having lots of trouble with speakers dropping off my windows based S2 software, as well as lots of “Unable to connect” errors with Spotify. My diag code 1139617590. Any help to identify where the problem might be would be great
Best answer by James L.
I’ve taken a look at the diagnostics you sent, and I can see a lot of interference issues and players generally having a tough time connecting consistently. There’s a high degree of interference on the 2.4GHz spectrum around pretty much every player, with the worst around Deli and Produce speakers. I noticed that a couple of them are hardwired to the network - is it possible to do this for the others too? This may help with stability of the system.
I don’t see any dropouts caused by content filtering or anything really going on with the DNS, so I think this is down to the interference issues happening here. Take a look at our guide on Reducing Wireless Interference and see if any of these steps help. Alternatively, our support team may be able to give you some more pointed tips and can work with you live on the phone to find what works for this setup.