Question

Speaker won't let me sign into my account

  • 2 May 2017
  • 1 reply
  • 745 views

I have sub and play bar as well as speaker.
All of them I used my account to set up but for some reason speaker won't let me sign in with my account anymore.
Whenever i try to play through app to speaker it asks me to sign in but with completely different account. (somehow the admin account got changed to someone I have no idea who it is)
Is there any way to reset the speaker admin account to mine again?
This is becoming very frustrating.

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1 reply

Sign in with what account? The Sonos account, the wifi account, or a music account?

If you want to reset the Sonos account associated with the speakers, there's a bunch of information here:

https://sonos.custhelp.com/app/answers/detail/a_id/4136/kw/wrong%20account

If it's another account, please let us know which one, and someone will be happy to assist where possible.