Question

soundbar not working with TV's optical out

  • 3 December 2016
  • 3 replies
  • 262 views

has been working for weeks, then just stopped. i've tried rebooting everything, and rejiggered all the cables.

diagnostic report #6819472.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

i tried a factory reset of the tv. i tried a factory reset of the sonos. i tried two different optical cables. i tried the optical output from my TV, from my old TiVO, and the optical output from my cable box. none of these worked.

then i bought an optical-to-analog converter box** and plugged it into the TV and it output the audio perfectly. it also worked when connected to my TiVO. the sonos is unquestionably the problem.

** http://www.bestbuy.com/site/insignia-optical-coaxial-digital-to-analog-converter-black/4226000.p?skuId=4226000
Userlevel 7
Badge +21
Give Sonos support a call
called support. they're sending me a new soundbar!