Question

Soundbar Dropping Out

  • 6 January 2017
  • 1 reply
  • 174 views

Soundbar is randomly dropping out while playing music....
Also we will play music when we leave house for the dog and will get home and nothing is playing.
Support Diagnostics: 6970180
Thanks in advance

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1 reply

Userlevel 7
Badge +20
Hi, Carl. Welcome to the community. Thanks for the diagnostics, too. It seems your devices are intermittently losing connection with your router. I would suggest changing its channel and then rebooting your players. If this doesn't resolve the issue, please let us know. Many thanks!