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Sound keeps dropping in and out when listening multi room diagnostic 1804566527


When i listen on multi room group i often get the music voting in and out across the speakers. It gets worse as i as more rooms. It also seems to be particularly bad when i group in the sonos:connect. It seems to be getting worse over the past few months. I ran a diagnostic today 1804566427.
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Best answer by Jeff S 28 January 2019, 19:52

phatcapsicums wrote:

Hi Jeff S, I've reset the wireless and rebooted al speakers. I reran the diagnostic, number 2103374755 if you need to check. I'll monitor and see if all works.
Thanks



When this diagnostic report was submitted, there were still 3 speakers connecting through your wireless network: the landing, master and bathroom. If any issues continue, see if you can reposition things so that one of your other speakers is a bit closer to one of the above 3. That should help them connect through the Sonos mesh instead.

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phatcapsicums wrote:

When i listen on multi room group i often get the music voting in and out across the speakers. It gets worse as i as more rooms. It also seems to be particularly bad when i group in the sonos:connect. It seems to be getting worse over the past few months. I ran a diagnostic today 1804566427.



Hi phatcapsicums,

Welcome to the community, and sorry for the late response. Some of your Sonos units are connecting through your wireless network, while the others are connecting through the Sonos mesh. This can make it hard for your Sonos speakers to stay in sync. Please head into the Sonos app's settings menu, choose advanced settings, then select wireless setup. Here you should reset the wireless login credentials. This should ensure that all of your speakers connect through the Sonos mesh.

Once this is done, it would be best to reboot your speakers by removing them from power for ten seconds or so.
Hi Jeff S, I've reset the wireless and rebooted al speakers. I reran the diagnostic, number 2103374755 if you need to check. I'll monitor and see if all works.
Thanks
Userlevel 7
Badge +20
phatcapsicums wrote:

Hi Jeff S, I've reset the wireless and rebooted al speakers. I reran the diagnostic, number 2103374755 if you need to check. I'll monitor and see if all works.
Thanks



When this diagnostic report was submitted, there were still 3 speakers connecting through your wireless network: the landing, master and bathroom. If any issues continue, see if you can reposition things so that one of your other speakers is a bit closer to one of the above 3. That should help them connect through the Sonos mesh instead.

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