Sound drops out on Beam while watching TV

  • 27 December 2018
  • 3 replies

The last week or so the sound drops out on my Sonos Beam while watching TV. It happens roughly every hour or so. The sound cuts out for less than a second, just a quick drop in sound from the tv.

It happens across all devices. Xbox, PS4. It happens during blu rays, apps, video games.

The Beam is connected to my Vizio Tv via ARC HDMI. I am also in the beta program.

Coincidently, when I submit a diagnostic, the sounds drops out for about twice as long. This has happened very time I’ve submited a diagnostic.

Here are the last two diagnostics that I’ve submitted. The most recent is first.



I’d really love some help.

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3 replies

Same problem on LG oled C8
Check diagnostic 900514108